FAQ

What does Uniquely Made sell?

Uniquely Made by Jodie offers handmade crochet plushies, accessories and digital crochet patterns. Product availability may change as new creations and seasonal items are added.

Are your crochet items handmade?

Yes. Each physical crochet item is handmade by Jodie in Canada. Because every item is made by hand, small differences in shape, stitching, colour placement or size may occur. These variations are part of what makes each piece unique.

Are your products ready to ship?

Some products are ready to ship, while others may be made to order.

The product description will indicate whether an item is:

ready to ship;
made to order;
personalized; or
custom-made.

Ready-to-ship orders are normally prepared within 2–4 business days. Made-to-order products require additional time, which will be listed in the product description.

Can I request a custom item?

Custom requests may be accepted depending on the design, materials and current workload.

Contact jodie@uniquelymade.ca with as much information as possible, including the item, colours, size and requested completion date.

Submitting a request does not guarantee that it can be accepted. Custom pricing and timelines will be confirmed before work begins.

Can I choose different colours?

Colour options vary by product.

When colour choices are available, they will appear on the product page. You may also contact us before ordering to ask whether another colour is possible.

Colours may appear slightly different on screens because of device and display settings.

Are crochet plushies suitable for young children?

Each product description will include any available age or safety information.

Some items may contain safety eyes, buttons, beads, wire, keychain hardware or other small parts and may not be suitable for children under three years old.

Children should always be supervised when using handmade products. Customers are responsible for reviewing product details and choosing an age-appropriate item.

How should I care for my crochet item?

Care instructions may vary depending on the yarn, stuffing and accessories used.

Unless otherwise stated:

spot cleaning is recommended;
use cool water and mild soap;
do not bleach;
avoid high heat;
reshape the item while damp; and
allow it to air dry completely.

Products containing safety eyes, hardware or delicate details should not be placed in a washer or dryer unless the product description specifically says otherwise.

Do handmade items look exactly like the photographs?

The photographs represent the product as accurately as possible. However, handmade items may have slight differences in shape, stitching, placement and size.

Yarn colours may also vary slightly between dye lots and may appear different depending on your screen.

Do you offer local pickup?

Local pickup may be available in the Gatineau area when shown as an option at checkout.

Please wait until you receive a ready-for-pickup notification before arriving. Pickup instructions and location details will be provided after your order is ready.

Where do you ship?

Shipping is currently available within Canada.

Available shipping methods and costs are calculated at checkout based on the order and delivery address.

International shipping is not currently available unless the destination is specifically offered during checkout.

How long does shipping take?

Ready-to-ship orders are normally prepared within 2–4 business days.

Delivery within Canada generally takes an additional 3–10 business days after processing.

Delivery estimates are not guaranteed and may be affected by the destination, carrier delays, weather, holidays or other circumstances outside our control.

Do you offer free shipping?

Free standard shipping is available on eligible Canadian orders of $150 CAD or more before taxes, after discounts have been applied.

Digital products do not count toward the free-shipping minimum.

Will I receive tracking information?

Tracking information will be emailed when tracking is included with the shipping service selected at checkout.

Some lower-cost shipping options may not include tracking.

What should I do if my package is delayed?

If a tracked package appears delayed, contact jodie@uniquelymade.ca with your order number.

We will review the tracking information and assist with a carrier inquiry when appropriate.

What should I do if my order arrives damaged or incorrect?

your order number;
a description of the issue; and
clear photographs of the item and packaging.

Please keep the damaged item and all packaging until the issue has been reviewed.

Can I return a physical product?

Eligible physical products may be returned within 14 days of delivery.

Items must be unused, unworn and in their original condition. You must contact us before returning an item.

Custom, personalized, made-to-order and final-sale products are generally not returnable unless they are defective, incorrect or a return is required by law.

Please review the full Refund Policy for complete terms.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.

Original shipping charges and return shipping costs are generally non-refundable.

Can I cancel an order?

Cancellation may not be possible after:

an order has been shipped;
preparation or packaging has begun;
work has started on a custom or made-to-order product; or
a digital product has been delivered or accessed.

How are digital crochet patterns delivered?

Digital crochet patterns are delivered electronically after successful payment.

You will receive download instructions or access details by email or through the order-confirmation process. No physical pattern will be mailed.

What should I do if I cannot download my pattern?

First, confirm that you are using the same email address used during checkout and check your spam or junk folder.

If the download link is missing, expired or not working, contact jodie@uniquelymade.ca with your order number.

Can digital patterns be returned?

Digital products are final sale once the file or download access has been delivered or accessed because they cannot be physically returned.

you received the wrong file;
the download does not work;
the file is incomplete or corrupted;
you were charged more than once; or
the product is materially different from its description.

We will first try to correct the issue by providing assistance, replacement access or a corrected file.

What skill level are the patterns?

The recommended skill level will be listed in each pattern description.

Many Uniquely Made patterns are intended to be approachable and include written instructions, stitch counts and helpful information. Customers should review the required skills and materials before purchasing.

Do digital patterns include finished products?

No. A digital-pattern purchase includes instructions for making the item. It does not include a finished crochet product, yarn, hooks, stuffing or other materials unless clearly stated otherwise.

Can I sell items made from your patterns?

Yes. You may sell finished handmade items created from Uniquely Made patterns on a small-business basis.

You may not copy, share, redistribute, translate or resell the pattern itself.

Please review the full Pattern Licensing page for complete terms.

Can I share a purchased pattern with someone else?

No. Each pattern is licensed only to the purchaser.

The PDF file and written instructions may not be copied, emailed, uploaded, posted, traded, given away or redistributed. Anyone who wants to use the pattern must obtain their own copy.

What payment methods do you accept?

Available payment methods will be displayed at checkout. Payment must be successfully completed before an order can be processed or a digital product can be delivered.