Shipping & Returns

Thank you for shopping with Uniquely Made by Jodie. Below is a helpful overview of our shipping, delivery and return process.

Order Processing

Ready-to-ship physical orders are typically prepared within 2–4 business days after payment has been received.

Processing time is separate from delivery time. Orders placed on weekends or holidays begin processing on the next business day.

Made-to-order, personalized and custom crochet items require additional preparation time. The estimated timeframe will be stated in the individual product description.

When an order contains both ready-to-ship and made-to-order items, the entire order may be shipped together once all items are complete unless another arrangement has been confirmed.

Shipping Within Canada

Delivery within Canada generally takes an additional 3–10 business days after the order has been prepared.

Shipping and delivery estimates are not guaranteed and may vary because of:

destination;
carrier delays;
weather;
holidays;
remote delivery locations; or
circumstances outside our reasonable control.

Available shipping services and charges are displayed at checkout.

Free Shipping

Free standard shipping is available on eligible Canadian orders of $150 CAD or more before taxes, after discounts have been applied.

Some oversized, remote-destination or specially handled orders may be excluded when clearly stated before checkout.

Tracking

Tracking information will be emailed when tracking is included with the selected shipping service.

Some lower-cost shipping options may not include tracking. Available shipping details will be shown at checkout.

Local Pickup

Local pickup may be available in the Gatineau/Ottawa area when offered at checkout.

Please wait until you receive a ready-for-pickup notification before arriving. Pickup instructions, location details and available times will be provided after your order is prepared.

Digital Products

Digital crochet patterns and downloadable products are delivered electronically and are not physically shipped.

Download instructions or access details will be provided after payment has been successfully completed.

Digital products do not count toward physical-product shipping charges or free-shipping thresholds.

Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address.

Contact us immediately at jodie@uniquelymade.ca if a correction is needed. Address changes cannot be guaranteed after an order has been prepared or shipped.

Additional shipping costs caused by an incorrect address, unclaimed parcel or return to sender may be the customer’s responsibility, except where prohibited by law.

Delayed, Lost or Damaged Packages

Delivery estimates are not guaranteed.

If a tracked package appears delayed or lost, contact us at jodie@uniquelymade.ca with your order number so we can assist with the carrier inquiry.

If your order arrives damaged, please keep the item and all packaging and contact us as soon as possible with:

your order number;
a description of the problem; and
clear photographs of the item and packaging.

Applicable consumer-protection rights continue to apply. Quebec consumers may have cancellation rights when an online order is not delivered within legally permitted timelines.

Returns of Physical Products

Returns of eligible physical products are accepted within 14 days of delivery.

Items must be:

unused and unworn;
in their original condition; and
returned with original packaging or tags where applicable.

Please contact us before sending an item back. Returns sent without prior approval may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.

Original shipping charges and return shipping costs are generally non-refundable.

Final-Sale Items

The following items are generally final sale:

digital crochet patterns and downloadable products;
personalized or custom-made items;
made-to-order products;
gift cards;
products marked final sale; and
products that have been used, worn, washed, altered or damaged after delivery.

Exceptions may apply when an item is defective, incorrect, materially different from its description or when a refund is required by law.

Digital Product Returns

Digital products cannot be physically returned and are final sale once the file or download access has been delivered or accessed.

Refunds are not normally provided for change of mind, accidental purchases, failure to read the product description or software and device incompatibility.

Please contact us if: