Refund policy

We want you to be happy with your purchase. Please review the following policy before placing an order.

Returns of Physical Products

Returns of eligible physical products are accepted within 14 days of delivery.

To qualify for a return, the item must be:

unused and unworn;
in its original condition; and
returned with any original packaging or tags, where applicable.

You must contact Uniquely Made before sending an item back. Returns sent without prior approval may not be accepted.

To request a return, email jodie@uniquelymade.ca and include your order number and reason for the return.

Items That Cannot Be Returned

The following items are final sale and cannot be returned or refunded unless they are defective, incorrect, materially different from their description, or a refund is otherwise required by law:

digital crochet patterns and downloadable products;
personalized or custom-made products;
made-to-order products;
gift cards;
items marked final sale; and
items that have been used, worn, washed, altered or damaged after delivery.

Digital Products

Because digital crochet patterns and downloadable products are delivered electronically and cannot be physically returned, all digital-product sales are final once the file or download link has been delivered or accessed.

Refunds are not normally provided for:

change of mind;
accidental purchases;
failure to read the product description;
lack of required crochet skills or materials;
difficulties caused by incompatible software, devices or printers; or
dissatisfaction with the finished project when the pattern itself was accurately described and supplied correctly.

Please contact us at jodie@uniquelymade.ca if:

you receive the wrong file;
the download link does not work;
you are charged more than once;
the file is incomplete, corrupted or materially defective; or
the digital product is materially different from its description.

We will first attempt to correct the issue by providing assistance, restoring download access or sending a replacement file. A refund may be issued when the issue cannot reasonably be corrected or when required by applicable law.

Return Shipping

Customers are responsible for return shipping costs unless the item received was damaged, defective or incorrect.

Original shipping charges and return shipping costs are non-refundable unless otherwise required by law.

Please package the item securely. Uniquely Made is not responsible for items that are lost or damaged during return shipping. We recommend using a tracked shipping service and keeping your shipping receipt.

Refunds

Once your returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping charges are not refundable unless the item was damaged, defective, incorrect or a refund of shipping charges is otherwise required by law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective or incorrect, contact us as soon as possible at jodie@uniquelymade.ca and provide:

your order number;
a description of the problem; and
clear photographs of the item and its packaging.

We will review the issue and work with you toward an appropriate solution, which may include repair, replacement or refund.

Order Cancellations

A cancellation may not be possible if:

the order has already been shipped;
preparation or packaging has begun;
work has started on a custom or made-to-order item; or
a digital product has already been delivered or accessed.

Approved cancellations will be refunded to the original payment method.

Exchanges

We do not guarantee direct exchanges.

When an eligible physical item is approved for return, you may return it in accordance with this policy and place a separate order for the replacement item.